Location Dar es Salaam
Job Category IT & Telecoms
Qualification Level Diploma
Minimum Years of Work Experience5 years
Job Level Management level
Description
We are currently looking to recruit experience Trainers from the contact center environment (BPO) to manage our new talent in our operations.
Details
Leading Customer Experience and Operations outsourcing provider in emerging markets, PCCI Group has quickly emerged as a key player delivering consistent and branded customer engagement. Founded in September 2001, the Group now has several locations in Europe, Middle East and Africa and employs over 5,000 of people.
We bring tailored value added solutions to our customers in the management of their customer experience with a range of capabilities in the areas of BPO contact centres, points of service and face-to-face interactions management, self-service and big data insights through our sites located in 20 locations across the globe
Duties and Responsibilities
.• Responsible for all training programs and materials across PCCI Employees
• Conduct training course/ seminars on 30 people basis
• Ideally he should come from the Telco/ Contact Center industry.
APPLICATION INSTRUCTIONS:
TO APPLY CLIC HERE
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2. Quality Executive ( Contact Center) POSITION DESCRIPTION:
LocationDar es Salaam
Job Category IT & Telecoms
Qualification Level DiplomaMinimum
Years of Work Experience 5 year
Job LevelManagement level
Quality Executive ( Contact Center)
Description
Following the recent expansion of our activities in Tanzania, we are currently looking to hire an experience Quality Executive to join our operations.
Details
Leading Customer Experience and Operations outsourcing provider in emerging markets, PCCI Group has quickly emerged as a key player delivering consistent and branded customer engagement. Founded in September 2001, the Group now has several locations in Europe, Middle East and Africa and employs over 5,000 of people. We bring tailored value added solutions to our customers in the management of their customer experience with a range of capabilities in the areas of BPO contact centres, points of service and face-to-face interactions management, self-service and big data insights through our sites located in 20 locations across the globe.
Your main responsibilities will be :
• Meeting Weekly/ Monthly Audit targets
• Proving Documented Feedback / Coaching to all agents
• Track agent & TL wise improvement, publish Monthly Banding
• Plan & initiate audit frequency
• Enable the team members to adhere to the SR & process flow
• Arrange External Calibration (Client, Ops, Quality & Training) once in a week
• Forwarding required SR list to client, if required
•Maintain client and internal calibration variance at <+/-5%
• Share updates given by the Client
TO APPLY CLICK HERE
